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Notes from running AI agents for real businesses

Field notes on voice, WhatsApp, and webchat agents — from the agency that implements and manages them.

Illustration of a classic telephone handset transitioning into a sound waveform and a small AI chip icon

September 4, 2026 · 5 min read

From 250,000 Human-Handled Calls to fonio's AI

Why an agency that built its name on human calling teams is moving routine call volume to an AI voice platform — and which platform finally cleared the bar.