Terms of Service

By accessing theturnkey.agency or engaging The Turnkey Agency ("Turnkey," "we," "us," or "our") for any of our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

Turnkey offers two distinct types of services, each with a different service arrangement:

• AI voice, WhatsApp, and webchat assistants — implemented and managed on the fonio.ai platform. For this service, Turnkey acts as a reseller/referral partner, and each client contracts directly with fonio for the underlying platform.
• Human calling and reactivation campaigns — run via Adversus, with Turnkey acting as the data controller for the campaign data involved.

You are responsible for the accuracy of any information you provide to us for the configuration of your AI assistant, including business details, scripts, and knowledge base content.

For AI voice, WhatsApp, and webchat services, you are responsible, as the GDPR data controller, for informing your own callers and message senders in accordance with fonio's terms, including any required notices about AI use and call recording.

For outbound calling campaigns, you warrant that prior written consent has been obtained for every contact called. Turnkey does not perform and will not knowingly facilitate cold calling.

Services are billed on a monthly or annual basis as outlined on our Pricing page. Fees are due in accordance with the payment schedule agreed at signup, and continued use of our services is conditional on payments being kept current.

Our AI voice, WhatsApp, and webchat services depend in part on the uptime of the fonio.ai platform, and our calling campaigns depend in part on the uptime of the Adversus platform. Both are outside Turnkey's direct control, and we cannot guarantee uninterrupted availability of services that rely on them.

To the maximum extent permitted by law, Turnkey shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services, including damages resulting from the unavailability or performance of third-party platforms such as fonio.ai or Adversus.

Either party may terminate services in accordance with the terms agreed at signup. Upon termination, access to the relevant assistant, campaign, or platform account may be suspended or removed, subject to any obligations that survive termination, such as outstanding payment or data-handling obligations.

These Terms are governed by the laws of [jurisdiction to be confirmed], without regard to its conflict of law provisions. This section is a placeholder pending confirmation of the governing jurisdiction.

We may update these Terms of Service from time to time to reflect changes in our services or applicable law. We will post any changes on this page and update the "Last updated" date above.

Questions about these Terms can be sent to khaya@turnkeytelemarketing.com.