Privacy Policy

The Turnkey Agency ("Turnkey," "we," "us," or "our") provides managed AI voice, WhatsApp, and webchat assistants, as well as human calling and customer reactivation services, to client businesses. This Privacy Policy explains how we handle information in connection with our website at theturnkey.agency and the services described on it. It does not cover the separate privacy practices of the third-party platforms we use to deliver services, which are addressed in the sections below.

When you book a call with us through Calendly, we receive the scheduling information you provide, including your name, email address, and any details you enter about your business or needs. Calendly processes this information on our behalf under its own privacy policy.

Our website is hosted on Vercel, which automatically generates standard technical and log data as part of serving the site — such as IP address, browser type, and request timestamps. We do not have a contact form on this site.

We do not currently use any third-party analytics or advertising/ad-tracking tools on this website. If that changes, we will update this section to name the tools in use.

When a client business has an AI assistant set up and in use — whether by phone, WhatsApp, or webchat — the data generated by that assistant's calls, messages, and chat conversations (including call recordings, transcripts, and information callers or message senders provide) is processed on our technology platform partner, fonio.ai (fonio GmbH, Vienna, Austria).

For this service, Turnkey acts purely as a reseller/referral partner. Each client business enters into its own direct relationship with fonio and is the data controller responsible for informing its own callers and message senders under GDPR Art. 13/14, including notices about AI use and call recording. Turnkey is not the data controller for this processing and does not hold the client's fonio account on its behalf.

This arrangement is different for our Human Reactivation service — see Section 4 below, where Turnkey, rather than the client, holds the fonio relationship.

For full details of fonio's processing, see fonio's Privacy Policy and Data Processing Agreement.

For our Human Reactivation service, Turnkey delivers the outcome directly to the client using our own technology stack: Adversus A/S (Aarhus, Denmark) for outbound calling campaigns, and fonio.ai (fonio GmbH, Vienna, Austria) where AI-assisted pre-qualification or dialing support is used as part of the workflow.

Unlike our standalone AI Phone/WhatsApp/Webchat service described in Section 3, the client here does not hold a direct account with fonio — Turnkey does, on the client's behalf. For this service, The Turnkey Agency is the data controller, and both Adversus and fonio act as our processors under their respective Data Processing Agreements with us.

All outbound campaigns require prior written consent from the contact being called. We do not perform cold calling.

• Adversus Trust & Compliance: adversus.io/trust-compliance
• fonio Data Processing Agreement: fonio.ai/en/dpa

We use the information described above to provide and manage your AI assistant or calling campaign, to communicate with you about your account or service, and to monitor and improve the quality of the services we deliver.

We retain scheduling and account information for as long as needed to provide our services and to meet legal, accounting, or reporting obligations. Call recordings, transcripts, and messaging data handled on the fonio platform are retained according to fonio's own retention terms and, where Turnkey is the data controller (Section 4), according to our agreements with fonio and Adversus. Once information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

Depending on your location, you may have rights to access, correct, or request deletion of your personal information, and to object to or restrict certain processing. To exercise any of these rights in relation to information we hold, contact us using the details in Section 8. Where a client business is the data controller for AI voice, WhatsApp, or webchat processing (Section 3), requests about that processing should be directed to the relevant client business or to fonio directly.

Questions about this Privacy Policy or how we handle your information can be sent to khaya@turnkeytelemarketing.com.

We may update this Privacy Policy from time to time to reflect changes in our services, our technology partners, or applicable law. We will post any changes on this page and update the "Last updated" date above.