Privacy Policy

Turnkey Agency ("Turnkey," "we," "us," or "our") is a web agency based in Puerto Vallarta, Jalisco, Mexico, offering websites, point-of-sale systems for restaurants, Google Business Profile setup, AI-powered WhatsApp and phone bots, and mobile app development. This Privacy Policy explains how we handle information in connection with our website at theturnkey.agency and the services described on it. It does not cover the separate privacy practices of the third-party platforms we use to deliver services, which are addressed in the sections below.

This website has no contact forms. If you message us on WhatsApp or call us, we receive your phone number, your profile name and any information you choose to share about your business or needs. WhatsApp messages are processed on the WhatsApp (Meta) platform under its own privacy policy.

Our website is hosted on Vercel, which automatically generates standard technical and log data as part of serving the site — such as IP address, browser type, and request timestamps. We use Vercel Web Analytics for aggregated visit statistics (for example, page views). We do not use any advertising or ad-tracking tools.

We store your language preference (Spanish or English) in your browser's local storage. It is not sent to our servers.

When you hire us, we receive the business information you share so we can build your website, Google Business Profile or POS, such as your logo, photos, copy, menu, prices, opening hours and contact details.

If you use our POS app, the information you enter (for example, menu, tables, orders and sales) is stored in your browser and, where applicable, with our database provider (Supabase), solely to provide the service to you.

When a client business has an AI assistant set up and in use — whether by phone or WhatsApp — the data generated by that assistant's calls and messages (including call recordings, transcripts, and information callers or message senders provide) is processed on our technology platform partner, fonio.ai (fonio GmbH, Vienna, Austria).

For this service, Turnkey acts purely as a reseller/referral partner. Each client business enters into its own direct relationship with fonio and is the data controller responsible for informing its own callers and message senders under applicable data protection law, including notices about AI use and call recording. Turnkey is not the data controller for this processing and does not hold the client's fonio account on its behalf.

For full details of fonio's processing, see fonio's Privacy Policy and Data Processing Agreement.

We use the information described above to reply to your messages, prepare quotes, deliver and manage the services you hire us for, communicate with you about them, and monitor and improve their quality.

We retain contact and project information for as long as needed to provide our services and to meet legal, accounting, or tax obligations. Call recordings, transcripts, and messages handled on the fonio platform are retained according to fonio's own retention terms. Once information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

Depending on your location and applicable law, you may have rights to access, correct, or request deletion of your personal information, and to object to or restrict certain processing. To exercise any of these rights in relation to information we hold, contact us using the details in Section 8. Where a client business is the data controller for its AI bots (Section 4), requests about that processing should be directed to the relevant client business or to fonio directly.

Questions about this Privacy Policy or how we handle your information can be sent to us via WhatsApp / +52 33 1448 6682.

We may update this Privacy Policy from time to time to reflect changes in our services, our technology partners, or applicable law. We will post any changes on this page and update the "Last updated" date above.