Healthcare
Every patient call answered, without the hold music.
Handle appointment scheduling, intake questions, and office-hours calls so your front desk can focus on the patients in front of them.
The kind of visit your caller is booking — calm, clean, reassuring.
What it handles
Answer
Answers office hours, location, and general practice questions.
Qualify
Sorts routine scheduling from urgent medical concerns.
Route
Books the appointment or escalates urgent concerns to staff.
How it works
Identify
Identify new vs. returning patient, reason for call.
Inform
Inform from office hours and provider availability.
Discover
Discover reason for visit and scheduling preference.
Hand off
Hand off — book directly or escalate to clinical staff.
Example call
Appointment booked · confirmation texted.
Clear boundaries
No medical advice or diagnosis — ever. Clinical questions route to staff.
Anything described as urgent or an emergency escalates immediately, not queued.
Built on fonio, which is GDPR and EU AI Act compliant. fonio does not currently claim HIPAA compliance — talk to us before deploying this for anything involving protected health information if that’s a requirement for your practice.
Who it's for
Connects to your tools
Native integrations and open API — connects to what you already use.